Hours: 8:30 am to 5:30 EST
Phone: 800-277-HOBO(4626) X 35
RETURN / REPAIR POLICY and GUIDELINES
Here at HOBO International, quality is the hallmark of our business. We are recognized for offering merchandise that has been carefully designed and produced to meet our high standards. It is our intention that our guarantee be as highly regarded as our products.
HOBO INTERNATIONAL GUARANTEE: We are a concerned manufacturer who stands behind its products. We will repair, at our cost, any manufacturing defect within 1 year of purchase. Examples of qualified manufacturing defects include problems with zipper construction, loose stitching, hardware or lining. These claims should be directed to an authorized Hobo dealer or a HOBO International customer service representative. HOBO International will promptly repair the item. If repair is not possible, a replacement of equal value will be provided.
REPAIR: As with any leather accessory, wear and tear will occur with normal use. It should be expected that over time leather may fade or spot and that edges and corners may show signs of wear. This is a natural and normal process and is not covered by the HOBO International guarantee. Regrettably, we also cannot guarantee or replace products damaged by abuse or mishandling; including exposure to moisture, severe tears in leather or lining and ink marks or stains. We are happy to recommend solutions for improving your bag’s appearance should natural wear and tear diminish its condition. We also offer replacement straps for styles that are equipped with detachable straps. Please contact a customer service representative for details.
RETURN AUTHORIZATIONS: All returns and repairs require a return authorization (RA) number. Any unauthorized return sent to HOBO International will be returned to the sender. We recommend using an insurable, traceable shipping service such as UPS or FEDEX for all returns. HOBO International is not responsible for lost or stolen packages. Processing time for standard repairs is approximately 3 weeks. Our customer service staff is available to assist you with any questions your authorized dealer cannot answer. Please feel free to contact HOBO International customer service at 800.277.4626 x 35.